Delivery TERMS & CONDITIONS
1. General Information
1.1. These delivery terms and conditions apply to all orders placed with The Copeland Distillery through our website and retail store.
1.2. By placing an order, you agree to these terms and conditions in full.
1.3. We reserve the right to amend these terms at any time.
2. Delivery Charges
2.1. Standard delivery charges will be calculated at checkout and are based on the size, weight, and destination of the order.
2.2. Any applicable customs, duties, or additional fees for international orders are the responsibility of the recipient.
3. Delivery Times
3.1. We dispatch orders each Thursday following the date of order confirmation.
3.2. Estimated* delivery times from dispatch are:
- UK Mainland: 5-10working days
- Ireland: 5-10 working days
- International: 10-20 working days, subject to customs clearance.
3.3. During peak periods (e.g., Bank holidays, Black Friday, Christmas), dispatch and delivery times may vary.
3.4. We are not responsible for delays caused by events beyond our control, such as extreme weather, strikes, or customs delays.
4. Order Tracking
4.1. You will receive a confirmation email with tracking details once your order has been dispatched.
5.2. If you experience issues with tracking or your order has not arrived within the estimated timeframe, please contact us at websales@copelanddistillery.comÂ
5. Delivery Address
5.1. It is your responsibility to ensure the delivery address provided is accurate and complete.
5.2. We are not liable for failed deliveries due to incorrect or incomplete address details.
5.3. Changes to delivery addresses after the order has been dispatched may incur additional fees and cause delays.
6. Damaged or Missing Items
6.1. Please inspect your delivery upon arrival. Any damage or missing items must be reported to us within 48 hours of delivery confirmation.
6.2. To report an issue, contact us at websales@copelanddistillery.com , including your order number and photos of any damage.
6.3. We will arrange a replacement or refund for damaged or missing items as appropriate.
7. Cancellations and Returns
7.1. Orders may be cancelled before dispatch by contacting us at websales@copelanddistillery.com
7.2. Once dispatched, cancellations are subject to our returns policy. Please below for more detail.Â
Final Christmas Order Dates – Terms & Conditions
To ensure delivery in time for Christmas, please refer to our final order dates:
Northern Ireland & Republic of Ireland:Â Order by 21st December
United Kingdom:Â Order by 16th December
International:Â Order by 7th December
- Distillery Collections: Order by 22nd December
Our Visitor Centre will remain open for purchases & collections of online orders until 24th December at 3pm.
Please note:
Orders placed after the final order dates may not be shipped until January 2026.
Shipping times are estimates and may be affected by external factors out of our hands i.e courier delays or adverse weather conditions.
Copeland Distillery is not responsible for delays outside our control once orders are dispatched.
For any enquiries regarding online orders, please contact: websales@copelanddistillery.com
🇺🇸USA Shipping Info
The good news is that we’re in regular contact with our shipping partners and so once things are back on track with customs clearance we will be dispatching orders imminently. Unfortunately, we do not have a clear timeline on the resolution of these issues but as soon as your parcel is on its way, you’ll receive an update and tracking details straight to your inbox (& feel free to check in with us at any stage during this process).
We completely understand that delays can be frustrating, and we can issue a full refund if you’d prefer — but we’d really appreciate for you to hang tight with us.
Thank you again for your patience and understanding — your support truly means a lot to our small team. If you have any questions or would like an update on your order, please reach out anytime at websales@copelanddistillery.com
